If you've used the application for a year and traded on the alerts and have not found value from the system, alerts, or newsletter, you can request a refund. The process and specifics of this policy are in our terms and conditions in the site footer below. They were presented to you when you signed up.
Our goal is to provide as much value as we can and we really want you to succeed. Not everyone understands how to use the application right away. Others just want to peak at the data and analytics, learn what they can, and leave.
We set our policy to empower users of the system who are trying to solve the same problems we are - getting better information, faster.
We do not provide instant or pro-rata refunds and that is spelled out in the terms and conditions you agreed to when purchasing a subscription.
We're not trying to be difficult. We just have our reasons:
- We provide trade ideas, data, news, and insights all year long. We know there is value in this information and users tell us as much over and over again. If you subscribed, you received useful information and will continue to get useful information for the duration of your subscription. It's already been provided to you and some of the information took years to produce. We can't pull it out of your brain. Statistica and many other analytics sites charge the same way.
- We're always improving. So even if you don't like this site today, you probably will in two months. If you tell us what to improve, we will try our best to implement the improvement.
- 90% of people who have requested refunds in the past did so because of personal reasons or because they needed more help using the information, not because they didn't like the application.
- Certain days of the year are bad for trading due to macroeconomic events. If you try the service during these days alone, you're not getting a true picture of how the application helps during more normal periods.
Basics of the Refund Policy:
- We do not issue refunds for Level 2. Our analysts work hard to deliver a lot of ideas and value and once it is delivered, it's not returnable.
- We do offer refunds for Level 1 annual subscriptions. We ask that you try the system out for one year, make trades on the alerts in a timely manner as specified by the scenario descriptions or help text here in this area, and if you failed to make money on those trades, we will refund the subscription. We will require proof the trades were made. This is to avoid the he said/she said situations where memories are a bit foggy. It also helps us understand why certain trades were made certain ways and how we can improve our communications.
- To provide some context, here are some real user stories and outcomes:
1) One Level 1 member claimed they could not make any money with the site and requested a refund at the expiration of his membership. When he provided the trade log from his brokerage account, we saw he waited an average of 2 days before reacting to events from fast-moving scenarios. This was opposite what the data analytics showed for the events he was trading. In short, he was using the system wrong. Had he reacted to the events he did in a more timely manner, he actually would have made a lot of money. In this case, we could not issue a refund because the system worked as advertised.
2) Another Level 1 member asked for a refund after his subscription terminated. He submitted the trade log from his brokerage statement and our analysis showed he had made 10 trades from our events. In 8 out of 10 trades made, he made money. He acknowledged this as well, but since he did not make money on 10/10 trades was demanding a refund. We pointed out that trading is about odds of success and the scenario data shows very few 100% strategies since outside events can impact the share prices as well. In this case, we did not issue a refund because the system worked as advertised.
3) A third user requested a refund and was trading events according to a scenario perfectly. Unfortunately, they were trading events within a single week of the year where the Federal reserve was raising rates and the market was unhappy. The events were overcome by macro events and did not make money for the issue. We issued the refund after reviewing the brokerage log although we do feel to do this was not our fault but rather the scenarios were impacted by outside macro forces. Nevertheless we upheld our commitment and issued the refund.
4) A fourth user requested a refund because he said he found no value in the system or service. We noted he read the weekly newsletter each week and asked why. He stated he enjoyed the newsletter a lot. When asked for the trade log from his brokerage system, he stated he never made any trades. We noted that since he did not make any trades and did enjoy at least some of our services, we cannot issue a refund per our policy.
Feedback Program
In some cases, we are willing to credit back some money to your account in exchange for detailed feedback about your interest in the platform, use of the platform, investor experience, and other pieces of feedback that help us improve things for other users. That is done on a case by case basis, but you can inquire by emailing support@levelfields.ai.
Please keep in mind we're doing this to improve, for everyone's benefit, so the feedback we need should be specific enough to enable us to change a feature or a module of the application.
Referral Program
Some users who liked the platform but didn't have the time to use it requested refunds because their personal situation changed. Because of this, we created a referral program where we'll refund your subscription in full if you're able to get 2 friends to signup. Just email support@levelfields.ai with their email addresses once they sign up and we'll issue the refund.